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2 reviews

GMKtec

RAM Compatibility Information Could Be Clearer

I purchased the GMKtec M5 Ultra Barebone directly from your official website. The product specifications stated support for DDR4-3200 SO-DIMM memory, but did not clearly explain the additional compatibility factors you later identified, including chip configuration, memory rank and chip batch. My original memory failed to POST in the M5 Ultra. After installing a different 32GB DDR4-3200 SO-DIMM module, the system booted successfully. I believe the product information should explain these compatibility limitations more clearly before purchase, so customers can make an informed decision and avoid unexpected setup problems. 21 Oct Updated I have seen other customers provide their order numbers in Trustpilot reviews, yet apparently still receive no meaningful follow-up. Given that I have already provided my order details, what practical purpose does asking for them again serve if no one follows up? Please review my existing case and provide a substantive response privately, rather than repeating a standard request for information.

2026-10-18
GMKtec

Purchased GMKtec M5 Ultra Barebone.

I purchased a GMKtec M5 Ultra Barebone PC and experienced an issue during the initial setup. I contacted GMKtec Customer Service regarding the issue and subsequently requested that my case be escalated for further review. On 17 September 2026, I sent a further email to GMKtec's official customer service address requesting management escalation. As of 3 October, I had received no response or confirmation that the case had been escalated. My concern is not simply that the issue could not be resolved immediately. It is the lack of communication and confirmation from Customer Service after a specific request for escalation. I believe customers should at least receive confirmation that their enquiry has been received, who is handling it, and what the expected timeframe for a response is. I am sharing this based on my own experience with GMKtec Customer Service. Update – 5 October 2026 Thank you for your response. My order number is GMKUK1949, and I purchased the M5 Ultra directly from the official GMKtec website. I appreciate you looking into my case and look forward to hearing from the appropriate team. Update – 12 October 2026 GMKtec replied publicly on 5 October, apologised for the lack of communication and asked for my order number and purchase platform. I provided both details and confirmed that I purchased directly from the official GMKtec website. However, as of 12 October, I have still not been contacted directly or received a substantive update on my case. Although GMKtec publicly stated that it would review my case, I have yet to see any meaningful follow-up.

2026-10-03