Terrible Experience – Feels Like a Scam
This is absolutely not the right travel partner to trust. Due to a system glitch while booking, the price and date suddenly changed during checkout, and I ended up with the wrong date. As a result, instead of traveling on my intended date, the system forced another one. I didn’t take that bus because it was never the date I wanted. The worst part? This wasn’t just my loss – 7 of my friends were affected as well. We lost the entire amount. When I reported the issue to customer service, they coldly stated nothing could be done because of their “new policy.” That so-called policy seems designed only to generate instant profit for the company, while customers lose money in minutes. They told me reschedules must be done 3 days in advance – but how is that even possible when the booking was for the same day I purchased, late at night? I wasn’t trying to change last-minute; the system literally gave me the wrong date at the time of purchase. Refusing a refund or even a simple reschedule is not customer service – it’s robbery. This company clearly has no interest in fairness or customer satisfaction. I strongly warn others: avoid this travel provider unless you’re ready to risk losing your money to their faulty system and unfair policies. Update: I still cannot reschedule my slot and received the same response — that I need to reschedule at least 3 days in advance. At this point, I feel like I need a time machine to go back 3 days before my purchase date just to make the change. Very frustrating experience.