Misleading, Costly, and Poor Experience for Small Churches
We signed up with Subsplash after a very positive sales presentation. Everything sounded like the right fit for our church. Unfortunately, no proper assessment was done before signing us up, and we were not told upfront about the critical documents required. After we began paying the $198.09 monthly fee, we were informed that our church documents needed to be updated before we could even get access to the app. This update process took us four months. During this time, Subsplash continued to bill us, even though we could not use their services. Although they stopped billing for 2 months as their way of pacifying us, we were still billed again before we were able to provide the final documents. Each time we sent something, another requirement appeared that had never been explained in the beginning. This process was frustrating, costly, and showed very poor communication. We were told we could work on our website while waiting for the app, but even that was delayed. We never got the actual product we needed, despite faithfully paying month after month. For a nonprofit church, this was a heavy burden, especially since I personally had to cover the costs. When I asked for a full refund for the months we paid without using their service, they refused. Instead of apologizing or trying to make it right, Subsplash seemed more focused on collecting money than truly supporting a small church. We eventually moved to another company and, within one week, our app was live and running — without 90% of the requirements Subsplash claimed we needed. Their monthly fee was also much lower and the service was far better. Subsplash should: Provide a clear checklist of requirements upfront before signing contracts. Delay billing until churches are verified and ready to start. Improve communication and take responsibility when their process causes delays. I eventually cancelled in July 31, 2025, because at that point we had started the "billing" part of the service from August 14, 2024, and so by this year July it would have been 12 months of engaging them, and multiple billings of $198.09 and no tangible results to show the church board. I cannot recommend Subsplash, especially for small churches. We felt misled and financially strained, and I will caution every pastor I know about the way Subsplash conducts its business. I believe, in good conscience, that Subsplash should refund the money we paid and apologize for the poor communication and flawed process. We were billed for months without receiving the actual service we signed up for. Unfortunately, Subsplash made it clear in our conversations that no refund was possible under any circumstance — regardless of their delays or errors. This shows a lack of fairness and compassion, especially toward smaller churches and nonprofits who trust them with limited resources.