go F yourself traveloka
1. I booked the hotel 2 rooms and paid. 2 days after, I sent an email to the hotel to check if they received the booking from Traveloka, the answer is 'no' 2. I asked Traveloka via email and call to customer service that which name they use for my booking, so I can ask hotel again to recheck. 3. Traveloka rejected to give me the answer which name they use to make a booking for me and then asked me to send them my passport as hotel asks for. 4. After I sent passport to them, they replied via email, my passport is not valid as the nationality is not as same as the location I booked also they name is abit different 5. I informed them that what nationality shouldn't be matter of where I'm from, and I should be able to book from wherever in this world. 6. They said If I book from Singapore then I need to show Singapore passport. Hello? If I'm working in Singapore, and my passport is not Singaporean, how can I book? What a stupid excuse is this? 7. I asked them to change the guest name and use my so call Singaporean family passport and tell them, please proceed to confirm with hotel as of now you got real name+Singaporean passport + book in Singapore also 8. They said they recommend me to cancel the booking and rebook again 9. I asked them the real reason why they can't confirm with hotel as of now it's 7 days already 10. They only replied please wait for the further update.