When hyped is all hype
Actually if I could give no star, that would be best. Ordered a Labubu and then 1) received it in red plastic bags like those you get from the market with no dispatch / mailing label. 2) Most importantly, there were so many obvious signs the box seals were opened a few times before - it had fingerprints & dirt & were curled up at the edges, despite being told earlier by their live agent, it would arrive in original PopMart sealed condition. 3) The inside of the box had obvious signs of haphazardness, not the finesse PopMart is known for in its packaging. 4) Wrote them immediately & Hyped claimed it was checked and sent to me sealed and from their office/ warehouse. They wouldn’t do anything for service recovery cos they claimed I had opened the seal - even when i produced photo evidence it was prior opened before I got them. They won’t entertain a return or exchange cos they said I opened the box. 5) The final red flag that was the root of my concerns - my order was picked up / delivered from a residential HDB address which the delivery man showed me on his phone (alarm bells rang in my head given the condition of what I received vs. what they later claim they sent ! Was my box switched along the way? Is it preloved and not new as claimed? Is Hyped a home business? BUT to the end, Hyped insists it came from their warehouse/ office. 6) On my insistence during our email exchange, they conceded that the seals might have become dirty during their handling but despite taking lengths to assure me of the quality & authenticity of what they sent me, they gave excuses not to replace my box with one that’s properly sealed, claiming I had opened it first. Lip service first class :) Lesson learnt - think many times before you buy from Hyped.. like other reviews, it’s HYPE and lots of fluff and polish. And your $ is better spent elsewhere including honest sellers & sound buyer protection protocols on Carousell