The China Eastern Refund Saga: A Story of Broken Promises
After a 4-hour, 23-minute delay on flight MU5014 from Milan to Xi'an, China Eastern Airlines's own staff approved our €1200 refund for two passengers. We were told the refund would be processed, but months later, it still hasn't arrived. Despite repeated emails and a clear confirmation from their Rome office that the claim was "already authorized," the Milan station has failed to act, citing a change in management. This isn't just a delay; it's a breach of trust. We need this resolved now. It's time to honor your word, China Eastern. #ChinaEasternAirlines #ChinaEastern #MU5014 #PassengerRights #FlightDelay #Refund