To begin with the customer care A+++ and then it wasn't
To begin with the customer care response was wonderful. Questions answered quickly and our samples arrived within a few days. We ordered two mirrors 37x40 with a beautiful frame. The mirrors were shipped and received within about a week. We were so excited to have received so that our Master Bathroom remodel would be complete. Unfortunately, one of the mirrors was received shattered. These mirrors were received on a late Saturday afternoon. We did not see the UPS delivery person and no request for signature was required. We brought them in after dinner but waited to open on Sunday. I reported the damage immediately per their policy of within two days of receipt. It is now Tuesdsay evening and I have had no response. I have sent emails, left voicemail and requested call back...nothing. I hope that tomorrow will yield a better result; however, I am concerned that I will be told they didn't receive the notification within the alotted time frame and we will be out one mirror. Up until this point I would have given a 5-star review and quickly told everyone just how beautiful the workmanship is and praised their customer care. At this point, I can't . I will happily update my review if this matter is addressed and we have a favorable result. Am I wrong to think that if I'm required to report damage within two days of receipt that I should expect acknowledgement of claim? I do think the company does awesome work. The mirrors are expertly made.