Foodpanda refused refund
Foodpanda resorted to deleting and hiding my posts on their facebook page so it's obvious they have something to hide. Reporting here for everyone to see: Users of Foodpanda, beware: 1. Order #u7lb-2538-49ea - French Chicken Medium Meal and Long Chicken. 2. Order was incomplete and came without the drink so I refused the order. 3. Rider was extremely rude and kept on saying it was not his problem and threatening that if I cancel I would not get a refund. 4. Rider lodged a ticket and Foodpanda support by the name of Lisa called me and threatened the same thing- "accept the meal with the missing items or I would not get a refund" She eventually hung up the call when I asked to speak to a supervisor. 5. Rider kept on harping that this was not his problem and asked me to go ahead and complain about him, takes a photo as evidence then proceeds to update the delivery as completed even though he drove off with the food. 6. Upon lodging a ticket on the foodpanda app, sure enough the (chatbot) agent threatened no refund until I informed the agent that I took screenshots and would be reporting this as theft. 7. Foodpanda, improve on your customer service, educate your riders to not be rude, your support Lisa to help customers instead of threatening customers that they will not get a refund and hanging up the call to avoid the problem as well program your (chatbot) foodpanda agent to not threaten customers with no refunds. 8. Please be informed that it is considered theft and a crime when you charge someone for something that they did not receive. 9. Will continue spreading this on social media and word of mouth as well and moving to GrabFood permanently. How do you expect your business to prosper if you're running it without integrity? Don't you feel shame when most of the comments here (which you/your system keeps deleting) are negative and calling you out??