DO NOT DO BUSINESS WITH THIS COMPANY
DO NOT DO BUSINESS WITH THIS COMPANY IT IS NOT WORTH THE STRESS NOR THE HARDSHIP THEY WILL CAUSE YOU. Here is a follow up: They sent me a broken transmission - told me I would get a refund after it was picked up- it got sent back on 09-19-25. Today is October 6th, 2025, and i still don’t have my refund. They made it clear to me I would have to send it back in order to be refunded. Cool. I understand that. That makes perfect sense. What doesn’t make sense is the amount of time that has passed between the return and the fact that I still haven’t been refunded. I just want to be refunded and to sever the ties. I should’ve never done business with them in the first place. I have documentation where they’re refusing to answer my calls, and respond to emails. At this point I want to go to the legal route. It has been nothing but a headache with this company from day 1. First there was a shipping issue where I had to pay an additional $63 for shipping to the correct address AFTER they confirmed no extra expenses because it was in “ inspection phase. “ Yet, they turned around and called me asking for more money because their shipping department and customer service department do NOT communicate. Then I finally get the unit to the correct house and it’s completely damaged. Cannot be used. Cannot be installed. Thankful that my mechanic did an inspection before installation. Atleast someone actually inspected it. I have now been without my truck since August 29th,2025. Again, it’s October 6th, 2025. But here we are almost $1600+ between shipping fees and the actual price of the unit, but they have not refunded me a dime even though it was picked up on the 19th of September. This is a shady business entity that sends broken junk-yard parts across the United states and then disappears when you want your money back. 10/10 would not recommend to my worst enemy. Their service is absolutely sorry and pitiful. I cannot wait to be done with them. EDIT: To address the dishonest response. - Mike and Jessica both told me you knew where it was last week when I last spoke to anyone about this. She also stated you were working to confirm if it had arrived to your other warehouse. I was suppose to receive a call back with an update. You guys have a problem with following through with your follow-up communication. Haven’t heard anything since. No email response. Not answering the phone. If I could upload all of my evidence, believe me I would. Lucky for you this review platform does not offer the option. For you to claim that you don’t know where it is, but your customer service reps have already confirmed you’re aware of its location, is a blatant display of how shady you guys are, but also that you don’t communicate well internally. I thank you for the display. As for the shipping issue: Mike told me it was still in the inspection phase. Said I shouldn’t have to pay anything. Calls me back 2 hours later, requests payment or it won’t ship. If there was damage before the ship date to the correct address, I was not made aware. Another shimmering example of your failure to communicate. During this entire ordeal damage has only been mentioned by me. That only took place once it was inspected after receiving at the correct address. I begged for a BOL after being prompted by RL carriers to complete one for the pick up. I called at opening hours. I called throughout the day. I sent emails throughout the day. You guys still scheduled the pick up with RL and they showed up 8 hours later. I sat on the phone with Pablo for an hour and the driver waited for you all to get your act together- yet another failure. But you’ll withhold the refund until it gets picked up? Make it make sense. ANOTHER EDIT TO YET ANOTHER DISHONEST RESPONSE: - nothing was ever misordered. Hard to misorder something when I put the vin in to my vehicle before confirming purchase. Lie again. - you all never reached out to me EXCEPT for the instance to collect for additional shipping fees despite Mike telling me it was in the inspection phase and a shipping address change was acceptable without any further incurred fees. -you never sent a BOL on pick up day. Another lie. I have that Recorded phone call and those emails too. - when I disputed the payment you all also had no problem telling the financial entity that it was received back, but still in the inspection phase and my refund would be processed once the inspection deemed the damage to sustained during the shipping process. - another lie. I’ll be screen shotting that also and uploading as evidence. Thank you! That helps me! Lying to make yourself look better doesn’t work as I will continue to correct you with facts. Attempting to blame the customer in a deceitful manner is also a bad business practice. Process my refund and be pretentious with someone else.