"Buyer Beware" When I initially signed…
"Buyer Beware" When I initially signed up for this site, based on what I read, I was under the impression that I could utilize this service without having access to my child's phone. It wasn't until I paid the required monthly fee of approximately 40 dollars, that I found out that I could not use it as expected. Within 5 minutes of having the service, I contacted the help department, via email, and explained my dilemma, and politely asked them to cancel my service and for then to process me a refund. It tool nearly 24 hours before thet responded to me and completely ignored my requests. I then repeated my requests in my next email. During my wait, I took the time to figure out how to cancel the automatic withdraw and waited on their response. The second email told me that they had canceled my subscription but, again, did not address my refund request. My third email was less polite and I emphasized needing a refund. The following day they emailed me and basically told me that according to their policy that they would not give me a refund based on my issue. If you read this review, do yourself a favor and don't waste your time with this company. With how they treated me, if you happen to have any issues with them, they will treat you the same way.