Excellent service
We had an excellent experience with the Niu support team. While at first it took a little bit of back-and-forth communication. once we explained the problem we received a shipping label, packed the scooter in the original box and shipped it off to Texas. Within a week or a little more we had a working scooter back at our house. The brake lines had been maliciously snipped and the scooter stopped working. Niu support not only fixed it, they replaced a broken piece on the handles, and the best part was it was all at no cost!! So very hsppy and appreciative for this service!! Debbie