Terrible experience
Terrible experience. I asked to cancel the order roughly one hour after placing it, but that was apparently already impossible. After that, the shipment turned into a mess. DHL tracking showed contradictory statuses for weeks, while Nanoleaf kept waiting on DHL or their warehouse instead of properly resolving it. When the package finally arrived, I asked for a return label. Nanoleaf sent one, but DHL refused the parcel because the label was incorrect: the sender and receiver details were wrong. So after weeks of waiting, emails and follow-ups, I still couldn’t even return the product because of another mistake on their side. Very unprofessional. I just want my money back and definitely won’t order from Nanoleaf again.