WARNING: Do Not Order From This Company
I am writing this review to warn others about my terrible experience with Darkpick.com and to potentially save you from losing your money. It has now been months since I placed my order, and I have received absolutely nothing. • No delivery: The items never arrived despite payment being taken immediately • Poor communication: Customer service either doesn't respond or sends generic, unhelpful replies • No refund: Despite requesting a refund under UK consumer law, they have refused my legitimate request I have been forced to send formal legal letters citing the Consumer Rights Act 2015 and am now considering filing a chargeback with my payment provider and reporting them to Trading Standards. My Advice: DO NOT ORDER FROM THIS COMPANY. There are many other reputable retailers who will actually deliver your items and provide proper customer service. This has been an extremely stressful and frustrating experience, and I wouldn't wish it on anyone. If you have already ordered and are experiencing similar issues: 1 Document everything - keep all emails, screenshots, and order confirmations 2 Send a formal refund request citing the Consumer Rights Act 2015 3 If they don't respond within 14 days, file a chargeback with your bank/card provider 4 Report them to Trading Standards 5 Consider Section 75 claims if you paid by credit card (for purchases £100-£30,000) I sincerely hope this review prevents others from experiencing the same disappointment and financial loss that I have suffered. Would I recommend? Absolutely not.