Functionally works, but poor end user experience for tenant/applicants
After a thorough review of owner landlord property management software, we picked Avail. The applicant management process is bad, clunky, confusing, and misleading. The "dashboard" tells you nothing about the stage people are in. Did they click the application link and leave immediately, filling nothing? Did they fill it, but not pay for background checks? Are the checks done and paid for, but they now have to log in a second time to authorize sharing the report they paid for? It's also dumb to have them create an account before applying. Leave that to when they are signing. Why can't applicants fill out a form without an account, once, and not have to re-login later to share the credit report they requested? We would have happier tenants if we gave them papers to fill and ran our own reports for them for less $$ on transunion (about $7 cheaper). Software is supposed to make processes easier, and this feels like it's only easier for dealing with multiple properties in bulk, for the landlords. Not end-user-friendly.