This is now the THIRD item out of 5 I’m…
Edit: Have to use a different personal name as a previous company decided to share my full name on here breaking confidentiality. This is now the THIRD item out of 5 I’m having to send back because the stones used have zero shifts in light, no sparkle just flat grey labradorite and a murky greenish moonstone (first item bought). You may ask why have I kept buying from them? I was given a gift card and refund by Bernadeta for the first item I sent back after the rest of the customer service team didn’t offer any solution or return option. Before this gift card happened I placed another order. I was in hospital, feeling dreadful and had full confidence that this was a one off and Bernadeta’s empathy and generosity spurred me on to buy a moonstone ring, which did turn out to be stunning, and a bracelet which had a main central moonstone that again had zero colour, shift in light or sparkle. I sent the bracelet back and reported the return to klarna. The bracelet was received by the merchant’s warehouse but they refused to refund me as apparently there was a ‘chargeback’ on it. Told me to cancel it and then they would refund me. Spoke to Klarna agent who told me categorically not to close the return and they would contact the merchant. Jelena from customer services was asking me to close the chargeback. I said no Klarna have told me not to close the return. She then wanted screenshots of that conversation. I left it with Klarna and eventually got my refund today. Back to the present. I got my gift card after buying previous bracelet and ring. I did not want it to go to waste so I used it to buy a moodstone bracelet (which is fine) and a labradrorite ring that is 1: same size as previous ring bought but smaller and doesn’t fit 2: the labradorite stone is set off centre, has zero colour shift in artificial light or daylight. It’s basically an ugly grey stone that doesnt fit. Very poor quality gemstones and look absolutely nothing like the website. I’m done with this company. They have put me through an enormous amount of stress over a period of 3 months; at a time when I am extremely poorly and having to go through treatment. My advice is just don’t buy from them. Don’t fall for the glossy website, 5 star reviews and permanent 40% sale. The stones or items are made in India, then shipped to China before they reach you. However, their return warehouse is based in the UK. This is my final review of Moon Stone Magic and I’d recommend looking at the other 1 star reviews before committing to parting with your money