Textbook Rentals
I rented a book from this site (which glitches all the time and is extremely difficult to navigate) and got a confirmation email. Then when there was no update for a week, I sent a request to find out where my book was. Then I contacted customer support. Neither emailed me and finally I used the chat option. They told me the card had failed. If that was the case, I would have expected an email notifying me or no confirmation email. I would have expected notice that I wasn't receiving a book, especially a textbook which I need by a certain time for my classes.