I will never do business with Woodlands…
I will never do business with Woodlands Direct again the by virtue of their policy in my opinion STOLE $319.00 from me. Here is the story. I purchase a fireplace unit from them. The unit was ordered with a fan unit for circulation. My assumption was the unit came assembled with the fan. As per their policy when the unit arrive it was inspected for damage. Damage was found on a flu pipe reported and resolved no problem. Unfortunately, when we went to install the unit it was found not to contain a fan unit. Contacting the company the first representative said that these were usually shipped separately, however they did not have a tracking number. The second Employee said it did not matter, their POLICY was a two day claims window due to their arrangement with their shipping company. In my opinion the shipping company had nothing to do with the issue as the package was sealed upon arrival but minus the fan. Simply, it is my belief that the fan was never included in the shipment from Wood Lands Direct. The employees though amicable stuck to their policy saying they checked, it was shipped, and management had approved denial of the claim. I have since checked for a fan from another source and the fan unit is a whopping $79.00 retail. Any company that treats customers this way is not a company I can endorse or recommend. Their business practices are in my opinion reprehensible. I made a huge mistake and should have dealt with a local supplier that cares about customers and does not hide behind policy.