Stole my money and sent me the wrong rug
Worst customer service experience. Rugs USA initially sent me the wrong rug and asked me to send it back in exchange for what I ordered. I ended up needing to return my actual order as well, which they charged me for, even though they provided no discount or incentive for returning the wrong rug (fun fact- their customer service representative suggested I send the item back in a SHOWER CURTAIN from the Dollar Tree). Fast forward- they are claiming they didn't receive the wrong rug they accidentally sent me, even though I dropped all items off at FedEx the same day, and they refuse to refund me. I have spoken with them 6 times over the past two weeks, with no success and each time they tell me to wait x amount of business days to confirm with the warehouse. Additionally, they have said their manager would call me between certain hours, which didn't happen either. At this point, they have said they received the items I ACTUALLY ordered, but will not issue my refund of $200, because they claim they don't have the rug they inadvertently sent me, so essentially, they STOLY MY MONEY, wasted my time, and have given me WEEKS of hardship. DO NOT BUY, spend your money elsewhere. A cheaper rug from Rugs USA is not worth having your money stolen and dealing with incompetent customer service representatives.