Poor Customer Service
Our landscape architect specified a Woodland Direct fire pit. The fire pit arrived to their studio and was carefully stored in the palette in which it arrived. When it was time for install and the fire pit palette opened, the fire pit was discovered to be damaged. Woodland Direct would not accept responsibility, offer a replacement, nor a solution to correct the issue that I strong feel was theirs to correct. We will be sharing this incredibly poor customer service experience with our friends and family and will NOT be recommending Woodland Direct to anyone going forward unless they make this right.