Terrible experience as a business owner…
Terrible experience as a business owner – funds went missing and zero accountability I run several restaurants in Singapore and have been using Aspire for business banking. Last week, I made a PayNow transfer from my OCBC business account to pay for employee salaries — the transaction went through successfully on my end, yet Aspire later informed me it was “rejected.” The problem is that the money never came back. OCBC confirmed they did not receive it, Aspire says it was rejected, but nobody can tell me where my money actually is. I’ve been trying to get a response since Friday, sending multiple emails and follow-ups, but received no clear explanation. As of Monday, the funds have been missing for days — which directly impacts my ability to pay staff and operate my business. What’s most disappointing is the complete lack of urgency or accountability from Aspire’s support team. When you’re running a business, you expect your financial partner to be responsive and reliable — Aspire has proven to be neither. I would strongly advise any business owner to think twice before trusting Aspire with their company’s funds. I’ll be closing my account with them as soon as they return my money and moving to a traditional bank instead. On their website, Aspire claims they are “on a mission to reinvent business finance.” If losing track of a customer’s money and providing no answers is what “reinventing finance” means — then mission accomplished.