A 5-star experience!
The entire experience was hassle-free, and my duffle suitcase more than met my expectations. Shipping was fast and tracking was provided within 24 hours. The packaging was bulletproof: the cardboard box is heavy duty. Removing the bag from its lovely dust bag revealed a beautiful duffle. The leather is full-grain and of high quality. The stitching was clean and tidy. The external and internal zippers were very smooth. I received an email after delivery asking about the experience. This was an A+ experience for me, so much so that I ordered the matching toiletry bag.