Horrible packaging
I recently purchased 30 rolls of Elegoo filament, and unfortunately the shipping and packaging were very disappointing. Elegoo provided tracking for two packages, each containing 10 rolls in a bulk box. However, an additional 5 rolls were taped directly to the outside of each box with no outer carton or protection. As you might expect, the rolls that were taped to the outside arrived bent and damaged. Bent filament spools are a real problem if you use an AMS (Automatic Material System). When the spool is warped it does not feed properly, which defeats the purpose of using an AMS printer. While I may still be able to use the damaged rolls on other printers, that isn’t really the point — they should not arrive damaged in the first place. To be fair, the filament itself prints well and seems to be good quality. I’ve had no issues with print performance so far. However, I’m honestly surprised Elegoo would ship filament this way. Filament spools need basic packaging protection, especially when shipped in bulk. Proper packaging would prevent this type of damage and ensure the product arrives usable for all printer setups. I hope Elegoo improves their packaging practices for future orders. Update 3/18/26: Had a productive email exchange with Elegoo this week. They listened to my feedback and offered a coupon as a gesture of goodwill. I’ll post a follow-up once I place another order to confirm if the packaging issues have been resolved.