It took awhile to get a response
. I pre ordered Jordan 5 fire reds because I was working on release day and didnt want to miss out on them. This Saturday will be a month since release day. I’ve emailed twice now and left a message through the customer service link and haven’t gotten a reply from either. Very disappointed so don’t believe the positive reviews you read. There has been zero communication besides order and payment confirmation Update 10/10/25: After another email I got an apologetic response for the delay and no communication and they’re supposed to ship out Monday on express delivery. Hopefully they’ll be here by the end of the week and I’ll give a final update. 10/18/25: The shoes were delivered today. Besides the delays and communication issues they are exactly what I was expecting and what I paid for. They did make it right