License fee refund
I purchased EFX Algo Octane software a year ago. When I purchased I was told I would be refunded my purchase price if I didn't make that money back in a year. Well a year has gone by and I have actually lost about $10k not including the $12800 I paid for the license fee. I asked for my purchase price refunded and was told that they go off your balance and not your equity which is the money you actually have in your account if you closed it now. Your balance is a fictitious number that might happen over time. So if you are planning on purchasing this software please read the fine print. They don't tell you this when you sign up. I was very excited when I started this journey. Not so happy now that I feel this refund was misrepresented.