They don’t follow state guidelines
They don’t follow state guidelines, nor do they disclose what state guidelines are. My state requires the installer to warranty the product, not reman. Therefore, no reputable transmission shop will install this. I would expect that since you are selling these, you would know what the rules are you need to follow. They want over $1,000 restocking fee for something that is untouched and still in the crate. I will contact the state and see how you folks fair with them. Honestly, you folks had an opportunity to right your wrong, but you chose to hide behind emails and pretend you’re not wrong. Good luck when the state contact you.