Would give zero stars if I could
Would give zero stars if I could. Ordered my item over 12 days ago, and it still has not shipped. I contacted customer service about this over 4 days ago because I was concerned, and they said it would ship out by Friday at the latest and they would ship my order with express shipping. It is now Satturday night, and the item still has not shipped. Not sure what is going on, but something is definitely up. At this point I will likely need to ask for a refund and order this item from another company (and likely have to pay express shipping to get my item on time for Halloween). This should not be happening. I placed my order for Halloween in September. It is now almost mid-October and it has not shipped yet!