Avoid REI: Absolute Garbage Customer Service & Unreliable Systems
If I could give zero stars, I would. I placed an order on REI.com using my fully verified PayPal account with verified billing and shipping addresses. Shortly after, I received a confirmation email stating they were preparing my order for shipment. Perfect, right? Wrong. Three full days later, I received a automated email stating my order was canceled. No explanation. No context. Zero accountability. When I tried to reply to the cancellation email to ask why my order was killed, it bounced back immediately—because apparently, REI is too big and important to handle incoming email support. Their bounce-back message instructed me to call their customer service line instead. I am not spending my precious time sitting on hold to solve a mystery created by their own incompetent inventory and billing systems. Wasting three days of a customer's time without so much as a basic courtesy explanation is complete amateur hour. This isn't the "customer-first" cooperative they pretend to be in their marketing—it’s an unreliable, scammy operation that ties up your funds and leaves you in the dark. Do yourself a favor and take your business elsewhere.