The Ridstar e-bike arrived defective
The Ridstar e-bike arrived defective, with a damaged crankshaft. After multiple calls and photo submissions, Ridstar admitted fault, shipped a replacement crankshaft, and confirmed that they would reimburse $175 if a professional shop performed the repair. We provided the shop’s invoice immediately, yet Ridstar has delayed payment by demanding new versions of the same document—email, hard copy, “corrected” copy (with no explanation), photo, and additional duplicates. Despite full compliance, Ridstar has not reimbursed the $175. Their repeated shifting of requirements appears to be a deliberate stall. Desired Resolution: Immediate reimbursement of $175 as previously agreed and acknowledgment of their poor customer service.