Avoid if you’re a non EU resident
Avoid if you’re a non EU resident! I went through a very long process to get a compensation, and had to constantly ask for everything (which in the end didn’t prove to be effective either because they left out important information), and wouldn’t reach out even when the bank information i provided was incomplete. There’s additional fees towards non EU banks and they won’t tell you that even when you ask why they only operate in the EU. In the end you’ll end up paying for transactions on top of everything else. Overall thought: Pick a different company for this service that has lower commissions and has smoother operations. It’s really not worth the headache.