Pathetic is not a strong enough word.
Where to begin? Your service is fundamentally broken, which you admit to a customer(?), and then you send me an obvious LLM output that fundamentally mismatches essential elements of my artist journey such as the wrong timeline, wrong essential details, misquotes things I said, and other elements of the deliberately handwritten canned story I practically wrote for you, knowing that your service is primarily a tech company, not a journalism service. You didn't even bother to replace the full dashes with hyphens or make sure the text would pass an AI generated text checker service. Gross negligence at its finest is on display. Pathetic is not a strong enough word.