Terrible aircraft and service — copy-paste replies, no accountability
My flight MF864 (QR5578 codeshare, 1 Sept 2025) from Doha to Beijing was one of the worst travel experiences I’ve had. The aircraft had poor ventilation, visible dust on the ceiling, and an overall sense of neglect. Xiamen Airlines’ customer service repeatedly sent the same copy-paste replies in broken English, refusing to answer simple questions or provide video evidence of the aircraft condition. They offered only a 100-yuan voucher — about £10 — as compensation, which is insulting given the discomfort and stress caused. I have proof that Qatar Airways later upgraded my next flight free of charge as a goodwill gesture, confirming there was an issue. Xiamen Airlines refuses to take responsibility or communicate professionally. I strongly advise avoiding them. Their customer service feels robotic, their English responses unreadable, and their aircraft maintenance standards questionable.