COMPLETELY A SCAM
COMPLETELY A SCAM: I had one of the worst moving experiences I have ever had with Bellhop. This is by far the worst moving company I have ever hired. First, fewer movers showed up than I paid for. On top of that, they arrived 15 minutes late. What was even more disappointing was that it became obvious almost immediately that they had little to no experience performing professional moves. At no point during the booking process was I informed that Bellhop would subcontract the job to another company. I specifically hired Bellhop because I expected a professional moving service. Instead, two individuals arrived in a U-Haul truck, wearing no uniforms, with no indication that they represented Bellhop. They had no professional moving equipment, no packing materials, no dollies or proper tools to safely move furniture. The lack of experience was evident throughout the entire move. They struggled with basic moving techniques, handled my belongings carelessly, and even damaged parts of the property by hitting walls and other structures while moving furniture. This level of unprofessionalism is completely unacceptable. I paid for a professional moving company and received an inexperienced subcontracted crew that was completely unprepared for the job. This feels misleading and deceptive. If Bellhop outsources jobs to inexperienced contractors without informing customers, that should be clearly disclosed before booking. I cannot recommend Bellhop to anyone. My experience was extremely disappointing, stressful, and far below the level of service that was promised. I feel that I paid for a professional moving service but received something entirely different. Based on my experience, I consider Bellhop's business practices to be misleading, and I would strongly advise others to look elsewhere for a reliable and professional moving company.