Headphones.com is a great company with great people working for it.
My order of open box Sennheiser HD600 headphones arrived in dreadful condition, but April was able to quickly arrange a replacement, which arrived only a couple days later, in perfect condition. This is a great company with fantastic people working for it. All my purchases have been handled with efficiency, all my questions have been answered fully, and all my interactions with people at the company have been exemplary. I highly recommend Headphones.com!