The worst customer service ever!!!!
I booked this agency for a nanny job, I have 4 kids and just relocated to Singapore a few months ago. I needed a nanny to relieve some tress and have fun but dealing with the agency administrator was the most stressful experience I’ve had in my life. The original nanny I booked had a family emergency when I received the message from the nanny no one from the agency reached out to me. I had to reach out to Sofia (angency contact) to see if she was going to provide a replacement. An hour and a half later I get an unclear response on WhatsApp, I asked her to give me a call. She proceeded to text me again. I asked her to call me again to clarify, keep in mind the uncertainty of the nanny replacement ruined all the plans I had for the day. She finally called me back she was rude disruptive and unrelenting, refusing to apologize for her lack of communication. I just paid them almost 1k because I reserved a couple of days with the nanny service. I truly regret booking with them. The Nannie’s are sweet but you have to communicate with a greedy, ruthless, arrogant woman.