Dishonest Return Policy
1-Star: Nightmarish Experience—Defective Products & Dishonest Return Policy I was a repeat customer, but this last order was an absolute nightmare, and it will be my final purchase. The issues fell into three major categories: 1. Customs & Documentation Failures The problems started immediately with customs. I was repeatedly contacted by the delivery company and asked to provide additional documentation because the shop failed to include a proper document of sale. This resulted in unnecessary complications and delays that I had to handle myself. 2. Defective and Incorrect Products When the order finally arrived, I discovered two product defects: * I mistakenly purchased the wrong size of ear plugs and tunnels. * The ear cuff I received was clearly defective and unbalanced, making it impossible to fit a human ear. 3. Dishonest Return Policy (Hygiene Claim) I contacted Customer Support immediately to exchange the unused plugs and tunnels, which were still in their original, unopened, resealable bags. After a week of communication, the exchange of ear plugs and tunnels was flatly refused citing "hygienic reasons." This claim is unacceptable and appears to be a scheme to refuse returns. Items meant for hygiene exemption must be sent in a sealed package that cannot be opened and re-sealed. Since their items arrived in a standard, resealable bag, their hygiene claim cannot be justified. Furthermore, the company indicated a disregard for European consumer law regarding returns, despite actively selling to the region. The mandatory tracked shipping for returns is also prohibitively expensive, effectively making it pointless to return the small cost goods at all. This was an unacceptable experience from start to finish. I advise potential customers to look elsewhere.