Disappointing customer service after a confirmed technical fault
UPDATE : Flyaway CAS-26538570-C9P9H1 DJI acknowledged a technical failure but refused any real compensation My DJI drone suddenly crashed mid-flight due to a technical error, not a pilot mistake — something DJI themselves later acknowledged after reviewing the flight data. At first, customer support told me the drone was covered by a two-year warranty, but later changed that to one year without any clear explanation. Despite admitting it was a technical failure, DJI refused to replace the device, and the only thing they offered was a 15% discount to buy the exact old model again. It’s really disappointing to see such a lack of accountability and understanding from a brand that promotes itself as a leader in innovation. The customer service experience was confusing, inconsistent, and showed no real willingness to help.