After seven months of using Housecall…
After seven months of using Housecall Pro, I have not seen any measurable return on investment from the platform. While I understand that Housecall Pro is designed to manage operations rather than generate leads, my primary concern is the quality of technical support. A critical issue remained unresolved for approximately two months despite repeated follow-ups. The lengthy delay and lack of resolution were frustrating and negatively impacted my business operations. I expected a higher level of expertise, accountability, and urgency from the support and technical teams. I would appreciate a review of this matter and an explanation of how Housecall Pro plans to improve its support experience for customers facing similar issues.