Used to Be Great; Now a Time Sink That Wastes More Than It Delivers
Used to Be Great; Now a Time Sink That Wastes More Than It Delivers I have been a ManyPixels customer for over four years, and for much of that time, the service worked well. However, over the past year, the experience has significantly deteriorated. What was once a reliable design solution has become a frustrating drain on my time and resources. The quality of work has declined sharply. Projects that should take a couple of days now stretch into weeks, often requiring 5 to 11 rounds of revisions—and even then, the final output is frequently unusable. This is not a matter of subjective design preferences; it's about basic execution failures and an inability to follow clear written instructions. Communication has become evasive, accountability is lacking, and it often feels like their goal is simply to check a box rather than deliver usable results. I now spend more time job of clarifying requests, following up, and revising work that should have been done right the first time. Instead of streamlining my workflow, ManyPixels has become a source of wasted time and frustration. Communication has become evasive, accountability is lacking, and it often feels like their goal is simply to check a box rather than deliver usable results. The service is now unreliable and time-consuming. Quality and professionalism have slipped, and the risk of lost time and opportunity is real. Proceed with caution, especially if you need results that are timely, accurate, and aligned with your objectives. ——— Update in response to Q's Nov 26, 2025 message below: This isn't about winning an argument—as a business owner, I'd have preferred good service over writing writing this. Key facts: (1) For 6+ months I raised issues with my point of contact, who repeatedly acknowledged outputs were unusable. The CEO only engaged after I posted publicly on TrustPilot. (2) Quentin notes I was "still an active client" but omits that he ended our subscription, writing he was "not confident in [their] capacity to meet expectations"—a written admission they couldn't deliver what they sold. (3) He calls me "exigent." The "details" were objective: don't reuse rejected layouts, use horizontal not vertical, follow the written brief. Basic execution. (4) Yes, early years were good—that's why this decline matters. My interest was simple: usable output, clear instructions followed, timely delivery. When the CEO states he can't meet the service level advertised, and spends more time trying to convince me to remove my truthful review than fixing the problem and/or refunding for lack of services, warning others becomes necessary. I can't help but wonder how many other negative reviews were removed after pressure and false responses from Quentin... I will no longer be responding on this thread so buyer beware.