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Updated: Peloton has repaired the tread at no cost. I have had a peloton tread for just under two years. The safety key came out as per normal operating use and now the tread no longer works. The cost to “fix” this is ridiculous and should be covered under warranty as it is not due to wear and tear or misuse. I have been trying to escalate this issue and have spent almost three weeks following up on call backs that never come. Given the cost of the tread plus the monthly fees I would have expected a much better experience with that is supposed to be a trusted brand. Think twice about purchasing the tread and strongly consider going with another brand that backs up the quality of their products. Fast forward, it’s been another five weeks and I am still waiting for my parts to be shipped. Every time I contact peloton I can not find a human that can answer when these parts will ship. I wish I could get the same run around on my tread that Peloton is giving me.