Order Destroyed and Still No Refund After a Month
I am extremely disappointed with Nihao Jewelry. I never received the jewelry I ordered because the shipping company failed to use my details when duties and taxes were due. Instead of contacting me directly, they only communicated with Nihao. There was absolutely no proper communication from their side, and in the end, Nihao had my entire order destroyed locally. It has now been over a month, and I am still struggling to get any of my money back. They keep making excuses and fail to communicate properly. I specifically requested that the refund be paid back into my bank account — not as store credit — because this is not the first time I’ve been dissatisfied with their service, and I have no intention of purchasing from them again. This whole experience has been incredibly frustrating and has severely impacted my small business. I will never use their services again — this has been the most unprofessional experience I have ever had.