GRGrab★★★★★
Grab’s Customer Service
Extremely Disappointed with Grab’s Customer Service
I had a terrible experience trying to raise a dispute for an installment payment I made through Grab, after the merchant company shut down. When I contacted Grab customer service, I was repeatedly told that Grab is “just a payment gateway” and therefore cannot cancel or terminate future payments. That explanation makes no sense, if Grab is the platform facilitating the payments, how can it claim to have no control over what goes in and out?
I even tried to escalate the issue through my bank, since I used my bank card to make the payment via Grab. But when the bank requested supporting documents to process the dispute, Grab refused to cooperate. As a result, my dispute was rejected, and to make matters worse, Grab blocked all my payment methods on their platform.
If this is how Grab handles serious issues, by deflecting responsibility and refusing to assist customers, then I’m done. I won’t be supporting Grab anymore in the future.
2025-10-30
GRGrab★★★★★
Disappointed with GrabMart
Disappointed with GrabMart (Jaya Grocer) Delivery Experience
I regularly order office pantry supplies through GrabMart (Jaya Grocer), but almost every time, I end up being scolded or complained to by the delivery riders about the number of items they have to carry on their bikes. From their perspective, I should have selected a car for the delivery, but the problem is, there’s no option for me to choose the type of vehicle during checkout.
I even contacted Grab support during one of my orders to request a switch from bike to car, and I was told that the system automatically assigns the appropriate vehicle based on the order size. If that’s the case, why are riders still being assigned large orders they clearly find difficult to handle?
I understand the riders’ frustration, but if they choose to accept the order, it’s unfair to take it out on the customer. I hope Grab can improve this process, either by giving customers the option to select a vehicle or by ensuring that large orders are only assigned to cars. No one should be made to feel bad for placing a legitimate order.
2025-10-28
