Brought a K2 combo, stupid mistake
Brought a K2 combo, when it arrived the cfs didn’t work, it would only print from feed 1. No matter what I did it would revert to feed 1 and wouldn’t print from the other 3. So I thought easy fix customer services should replace it, I’d only had it for a week so when I first contacted customer services it was within the 14 days of sale. Customer services stated very quickly there is a fault with some of the cfs but rather than just replace it I spent 2 weeks jumping through hoops, updating software, trying different things blah blah blah. So now I’m not happy, I’ve wasted 3 weeks where I can’t print properly so I want it replaced, I told them over and over I wanted it replaced but they just kept going back and forth. Eventually I said look this is faulty if you don’t replace it I want to return the whole printer for a refund. So they agreed the cfs was faulty and they would replace it hallelujah. Then they drop the bomb of if I have to return the cfs and they have to receive it before they’ll send out the new one. NO! I refused and then had to fight them a few more days until the best they could do is when they got confirmation my cfs was on the way back they’d send out the new one. I then asked about compensation for the hassle. They offered me a £15 voucher to use on their site. By now I was so sick of this and I realised Creality is a terrible company with rubbish customer services. I asked to just return the whole printer combo as I don’t want to deal with Creality anymore, another fight because “unfortunately you have to request a return within 14 days” NO I contacted them within this time and they messed me about for 2 weeks. So EVENTUALLY they agreed I could return the whole lot for (nearly) a full refund, lost about £40 but I don’t want to deal with Creality anymore. Still waiting on refund atm, have had to chase them 3 times to ask if they’ve recieved the return and today they actually confirmed they gave it and my refund will take 2-10 days. Overall terrible experience, the K2 is not great and I’ve now taken my business to another company and their printers are perfect. Would not recommend any Creality product to be honest, customer service is terrible and so are the printers. I actually started on a Creality Ender but had so much trouble with that it was also returned. Now have 2 printers from another company that are perfect.