I've had the scooter for 2 years
I've had the scooter for 2 years. I could not order a replacement tire from NIU on line as it was sold out. I had to drive over 400 km and paid $108 to get a new tire put on. There was a screw missing on the handle bar by the left turn light. I asked for a replacement screw as it is unique. Nope. Rejected. They won't send me a screw! It costs pennies for them. I paid $1700 for this scooter now. Communicating with this company sucks...forms and emails forms and emails...then wait. "Send us a Video" I just need this screw that is unique to your product. They do NOT Take care of their customers. Never NIU again.