I’m giving them 1 star because zero isn’t allowed
I’m giving them 1 star because zero isn’t allowed. I pre-ordered the Rare Air 4’s because my size usually sells out fast. The price I paid was nearly double retail value, but the closer we got to the actual release date SoleSeriouss lowered the pre-order price. I was thinking “Why not send me the difference?” My order didn’t get made a priority even though I pre-ordered like 3 months in advance. They actually didn’t ship my order out until I sent emails inquiring about it. By that time I got the shoes for retail price, and I immediately sent them back to the store. After getting an unwanted gift card since they don’t do refunds I eventually ordered something. This current order I’m waiting on has four items with two of those items being shoes. It’s been over a month now and I haven’t yet to receive the shoes or any kind of update on the status with it being in the same status it was in once I purchased them. I sent an email and was told I would receive a response with an update immediately. That was 10/22/25. I have sent multiple emails with one stating that I’m not trying to be difficult or rude, I’m just trying to get my items with some good quality customer service. I know I’m not asking for too much. I’ve tried to speak with someone at the store but I’ve never gotten an answer and their voicemail isn’t set up. I’m not even trying to take money out their pockets. I just want what I ordered.