Horrible, horrible, return runaround.
I ordered a dress on Oct 18th for a wedding on Oct 25th. At the time of the order, when I paid, they did not tell me that the dress was on back order (being manufactured). When I sent the initial email asking when it would be sent, they stated it would be mailed out on Oct 31st. I immediately told them I wanted to cancel the order, that was too late for the wedding and that they should have informed me at the time of my order that the dress was not in stock. It seemed to me it would have been much easier to cancel the order before it was shipped. They would not agree to that and today I received an email saying it had been shipped (after 3 emails requesting and then insisting they cancel my order and refund my money). Their customer service has offered no help or resolution except that they would give me a 10% refund. No thank you. This has been a tremendous hassle for a dress I still have not received and no longer need. Order #YH14271