Used AI to solve human problems, but turned out human staff was also equally as useless ;(
First of all, never again would I choose to fly with airlines that use AI to solve problems! Our flight was cancelled and it was impossible to discuss with an actual human being to help us figure out what to do with the conflicting schedule, so we settled with whatever option the robots gave us. The conflict indeed arose, as their only offered flight would jeopardize with the duration of our visa - and guess what? They didn't do anything to support or help us, only add more troubles to our plate! At the counter, the staff (with zero English speaking skills, and we have zero Chinese speaking skills ourselves as well, so alas we cannot even communicate properly) but I digress... THE STAFF refused to help us with anything, only mentioned (via google translate) over and over again that it was our responsible to be mindful of the visa duration when we changed the flight - hell yeah, that's something that we could definitely avoid if there were a human to discuss with in the first place! And, on top of everything, they kept on forcing us to sign a silly document about the visa stuff, which was totally unrelated to the issues we were discussing about at the time ;( Their concern was that we were flying to Iceland but why did we have a visa from the Danish Embassy. This would of course easily be solved if they could just use Google to find the reasons why, but HEY - THEY DON'T USE GOOGLE IN CHINA!!! So we also had to spend 25+ minutes trying to explain this to them, with failure of course. Everything played out like a complete joke throughout this prolonged interactions. Anyway, the bottom line is: cheap tickets don't worth all this bs. Fly with real airlines with people who can and are willing to communicate with you. I would give them -10000000 stars if I could. Horrible experience overall.