Package delayed, no response
I'm expecting a package from overseas, it's personal items. It's already more than a week delayed, the tracker says it's cleared customs but pending customer to pay taxes, while nobody has contacted me. I've contacted the company every day, using the chat at Asian time, nobody can give any answers. I've emailed the UK customer service, after the 5th daily emails they responded they'll check, but no resolution nor updates. Really poor service.