Missing item after case opening & unfair compensation offer
I opened a case on Hellcase on [Date: 2025-10-23], using my Hellcase account (username: [SonDisket], Steam profile: [/id/SonDisket]). The case gave me a skin called [AK-47 | Neon Revolution WW] (worth about $40 at the time). Hellcase told me the item was “not available in their inventory” and asked me to convert it to another skin. I accepted and completed the conversion. Now I have still not received the new item in my Steam inventory. The converted item currently has a market value of approximately $270, yet Hellcase’s support team only offers a $12 refund for the case. They claim they “don’t sell items, only the right to obtain a random item” and that they can only refund the cost of the case, not the item’s full value. I acted in good faith, complied with their request, reported the issue immediately, and waited patiently. Despite that, Hellcase has failed to deliver what I earned. This is deeply disappointing and feels unfair. I am left with two options: receive the promised item or an appropriate full value compensation — but their current offer is unacceptable. I will continue to update this review if the issue is resolved. In the meantime, potential users should be cautious and keep records of their case openings, items dropped, and communication with support. 2025-11-03 Hello, Thank you for taking the time to respond and explain the situation. I understand now that the market update caused unexpected issues, and I really appreciate the clarification. Everything has been resolved — I’ve finally received my item, and I’m glad the process came to a positive conclusion. Thanks again to the support team for the follow-up and for handling it despite the difficult circumstances. Wishing you smoother times ahead and continued success with the platform! Best regards,