Support of Moomoo is terrible
Support of Moomoo is terrible. To transfer assets was not a problem but to take assets out is next to impossible. They keep asking for more documents, constantly changing what they need and eventually changing that as well. Moreover, there is no ACAT transfers from Moomoo. Subsequently it takes longer than 3 weeks. I am dealing with the issue already for longer than 1 month and still there is no end. Another issue of serious concern, they use unsecure email for information transfer with important private data. And they don't offer other way to send requests or communications. I am planning to report to SEC and FNRA. That said, the trading platform is fairly decent and could be used. If not for disastrous experience with customer service, I might have continued using it.