Ghosted after payment.
On October 27, I placed an order with Ayurveda Experience under Order No. 29376. This was not my first purchase with your company—a detail that bears significance in what follows. On November 2, I received a text message from your designated forwarder requesting confirmation of my address. During a subsequent call, the delivery representative informed me that: 1. My address was allegedly “not covered”; and 2. The only option available was for me to personally pick up the parcel—yet when I asked for a specific pickup location, he merely provided a vague, general address. This was both confusing and unacceptable. 1. As mentioned, this is not my first time ordering from Ayurveda Experience. Previous deliveries to this same address were completed without issue. 2. Your website accepted my order—and my payment—without any indication that my location was beyond service coverage. If my address were truly not serviceable, the system should not have processed the transaction in the first place. I immediately reported the issue to Ayurveda Experience. Your representative confirmed that the forwarder was in error and that my area is indeed covered. I was advised to wait 24 hours for resolution. To my dismay, the tracking page later showed that the rider had supposedly been in my area but was “unable to contact me.” This is blatantly false. 1. I have an audio recording of our conversation in which the rider explicitly states that he is refusing delivery and that I should pick up the parcel myself. Screenshots of his text messages have already been sent to your team. 2. Again, this is not my first delivery at this address. Other couriers and sellers have had no difficulty locating me. Matters were made worse when the delivery was rescheduled—for 10 p.m. No reasonable courier delivers at such an hour. The timing was inconsiderate, unprofessional, and wholly disrespectful to a paying customer who has already fulfilled her end of the transaction. The promised resolution date was November 3. Instead, my order is now marked “undeliverable.” I have since requested a refund, yet Ayurveda Experience has chosen to ignore my messages altogether. You may have succeeded in keeping my payment, but you have permanently lost a customer. Rather than gaining an advocate for your brand, you have earned the opposite. I am not asking for the impossible. I am not one of those who threaten frivolous lawsuits for millions. I simply ask for a full refund of the amount I paid—nothing more, nothing less. The continued silence from your end only reinforces the perception that your company does not stand by its name or its supposed values. For a company called “Ayurveda Experience,” all you have provided is frustration and stress. I expect an immediate response and resolution to this matter. Otherwise, I will have no choice but to escalate this formally to consumer protection authorities. - Update: As you can see, Ayurveda Experience responded but it's obvious they did not read my review and just sent a template response as I in fact already put my order # in the review. Also, they deleted my instagram comment. They really do not want to take responsibility.